Is Havenly Good for Small Businesses? (2026)

Many reviewers report poor customer service experiences, citing slow response times, lack of communication, and difficulty resolving issues. Customers express frustration with the lack of phone support and reliance on email communication, which often results in delayed or unhelpful responses. Some reviewers also mention being 'ghosted' by customer service after making a purchase.

A significant number of reviewers report problems with order fulfillment, including delayed shipping, missing items, and damaged furniture. Customers complain about the lack of shipping updates and difficulty getting information about their orders. Some reviewers also mention issues with Havenly's third-party ordering system, which complicates returns and exchanges.

Reviewers have mixed experiences with the quality of Havenly designers. Some customers praise their designer's creativity, responsiveness, and ability to understand their style. However, others report that their designer provided generic or uninspired designs, lacked communication, or 'ghosted' them altogether. Some reviewers also feel that designers are incentivized to recommend expensive products to earn commission.

Several reviewers express frustration with Havenly's refund policy, which often involves issuing refunds as store credit rather than returning funds to the original payment method. Customers find this inconvenient, especially when they no longer want to purchase from Havenly due to negative experiences. Some reviewers also report difficulties getting refunds for out-of-stock items or canceled orders.

Some reviewers find Havenly's website and app difficult to navigate, citing buggy interfaces and lack of clear information. Customers report issues with accessing their accounts, tracking orders, and contacting customer service through the platform. Some reviewers also mention that the website lacks product information and makes it difficult to find items on other platforms.

Many reviewers who had positive experiences praised the design process, noting that the initial style quizzes helped define their taste and that their designers were able to translate their vision into a cohesive design. Some reviewers appreciated the 3D renderings and the ability to see how the suggested items would look in their space. However, some reviewers felt that the designs were generic or lacked creativity.